Hey Creator!

I hope this email finds you well. We're excited to announce some major improvements to Gumroad that will make selling your digital products even easier in 2025 and beyond.

The Big News: We're Becoming Your Merchant of Record

Starting January 1, 2025, Gumroad will handle ALL your tax obligations. Yes, you read that right – we'll manage sales tax collection and remittance worldwide, so you can focus on what you do best: creating.

What This Means for You:

- No more tax headaches - we handle everything

- Simplified global selling - we manage international tax compliance

- More time for creating - less time dealing with paperwork

Key Updates to Our Service:

1. New Fee Structure

- Direct sales (from your website/social): 10% + 50¢ plus standard credit card fees

- Discovery sales (via Gumroad.com): Simple 30% flat fee (includes all processing fees)

2. Improved Payment Features

- Instant payouts now available

- Customizable payout thresholds

- Flexible payout scheduling

- Option to pause payouts when needed

3. Updated Refund Policies

- Standard 30-day refund window for all products

- New option to set "no refunds" policy for your products

- Coming soon: automated refund handling (optional)

New Support Experience

We're upgrading our support system to serve you better! Starting next month, we're moving away from support@gumroad.com to a new in-app live chat system. Once you've made $100 on Gumroad, you'll see a chat widget in the bottom right corner of your dashboard. This means faster, more personalized support right where you need it. You can always ask for a human if you need that!

We've updated our Terms of Service to reflect these changes. You can review them here.

Want to Learn More?

Join us for a live Town Hall on X Spaces where we'll discuss these changes and answer all your questions. Follow @Gumroad for details.

These changes will roll out on January 1, 2025.

Thank you for being part of the Gumroad community. We're making these changes to better serve you and help your business grow.

Best,

Sahil + Gumroad Team

P.S. Questions? Once you've made your first sale, just click the chat icon in the bottom right corner of your dashboard for instant support. You can also check out our new tax information page at gumroad.com/tax.

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